Frequently Asked Questions
- Shipping & Delivery
- Order Of Products
- Balloon Orders
- Setup & Decoration Services
Shipping & Delivery
- Do you provide delivery?
We provide free delivery for all orders of net value above $200. For orders below $200, delivery charges apply according to the various districts in Singapore. GST applies.
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Admiralty
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$25
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Grange Road
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$25
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Potong Pasir
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$20
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Alexandra Road
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$20
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Havelock Road
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$20
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Punggol
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$25
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Ang Mo Kio
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$20
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High Street
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$20
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Queenstown
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$20
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Anson Road
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$20
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Hillview Avenue
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$25
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Raffles Place
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$20
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Balestier
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$20
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Holland
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$25
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River Valley
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$25
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Balmoral
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$25
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Hougang
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$25
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Seletar
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$25
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Bayshore
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$20
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Hume Avenue
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$20
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Sembawang
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$25
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Beach Road
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$20
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Jurong
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$25
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Sengkang
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$25
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Bedok
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$20
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Katong
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$20
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Sentosa
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$30
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Bencoolen Road
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$20
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Kembangan
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$20
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Serangoon Road
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$20
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Bishan
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$20
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Keppel
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$20
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Shenton Way
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$20
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Boat Quay
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$20
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Killiney
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$25
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Siglap
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$20
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Boon Lay
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$25
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Kranji
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$25
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Simei
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$25
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Braddell Road
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$20
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Leonie Hill
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$25
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Sungei Gedong
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$25
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Bugis
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$20
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Lim Chu Kang
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$25
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Suntec City
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$20
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Bukit Batok
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$25
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Little India
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$20
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Tagore
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$25
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Bukit Timah
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$25
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Loyang
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$25
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Tampines
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$25
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Bukit Timah
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$20
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Macpherson
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$20
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Tanglin Road
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$25
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Buona Vista
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$20
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Marina Square
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$20
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Tanjong Pagar
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$20
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Cairnhill
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$25
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Marine Parade
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$20
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Tanjong Rhu
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$20
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Chai Chee
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$20
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Moulmein
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$20
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Telok Blangah
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$20
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Chancery
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$20
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Mount Faber
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$20
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Tengah
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$25
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Changi
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$25
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Neil Road
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$20
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Thomson
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$20
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Chinatown
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$20
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Newton
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$20
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Tiong Bahru
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$20
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Choa Chu Kang
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$25
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North Bridge Road
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$20
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Toa Payoh
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$20
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City Hall
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$20
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Novena
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$20
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Tuas
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$25
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Clementi
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$20
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Orchard
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$25
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Upper Bukit Timah
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$25
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Dover
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$20
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Orchard Boulevard
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$25
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West Coast
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$20
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Dunearn Road
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$20
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Oxley
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$25
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Woodlands
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$25
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Eunos
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$20
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Pasir Panjang
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$20
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Yio Chu Kang
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$25
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Farrer Park
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$20
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Pasir Ris
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$25
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Yishun
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$25
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Geylang
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$20
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Paya Lebar
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$20
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- When will you deliver the orders?
All deliveries will be scheduled according to our daily delivery schedule for the respective districts, however, specific arrangements can be made. Kindly provide the Full address, Building name, Delivery time, Contact Person’s contact number, Specific instructions for restricted access areas, etc. Time of delivery will be within our daily operating hours. Arrangements beyond our operating hours will be subject to charges.
- What if I want to collect them on my own?
Arrangements can be made for collection at our retail outlet at Rochor Centre, or our showroom, at Gordon Industrial Building. Kindly refer to our “Contact Us” Page for the full address. Please allow 2 days advance notice for arrangements to be made. For collection of orders, GST will be absorbed and inclusive.
Product Orders
- Can I make reservations and collect them later?
All order reservations must be accompanied with the full payment within reasonable time. All unpaid orders will be released for sale without advance notice. For details of payment mode and delivery terms, please refer to Terms and Conditions.
- How can I make settlements for payments?
We accept cash, corporate cheques, bank and telegraphic transfer. Please refer to Terms and Conditions for the details on modes of payment.
- Do you customise party & gift packages?
We provide special arrangements for theme parties with customised gift packs to match the theme of the party. Eg. Party Sets, Lantern Sets and much more. Please contact us for more details. Terms and Conditions apply.
Balloon Orders
- How do I order balloons?
We provide delivery for balloons inflated either on site, or off site, depending on delivery location and environmental conditions. All inflated balloons will be delivered with 1 meter balloon ribbons attached. Special requests may be arrange but subject to availability for the length and colour of the ribbons.
Alternatively, you may rent our Cylinders for a period of 5 days exclusive of the balloons and the balloon ribbons for a rental fee.
- How will I inflate the balloons? And how many balloons can I inflate?
A tilt valve will be provided with the rented cylinders. Our staff will guide you through the initial installation and inflation. Amount of balloons inflated will depend on the size of balloons, the weather condition and the handling during inflation.
- How many balloons can I fit into a car for self collection?
For a saloon car, the empty back seats can fit about 20-23 latex balloons. Do contact us for further details.
- Is helium really necessary?
Inflate your balloons with helium and see them “come to life”.
- How long can the helium balloons last?
Latex helium balloons can last between 8-10 hours indoors. Foil balloons can last between 1-3 days. Balloon float time depends on the weather condition and may vary accordingly. Avoid placing balloons near heat source, direct sunlight, or extremely cold areas. Please read terms and conditions on balloon float time.
- Delivery of balloons?
Delivery will be made about 1-2 hours before events. Balloons may be inflated on site or within our premises and delivered, depending on the weather condition and delivery site.
- Do you provide manpower for the inflation of balloons on site if we rent the cylinders?
We do provide manpower to inflate the balloons before and during events and functions. Charges apply for each man hour required for our employees to be present on site. Do contact us for quotations.
- Do you provide printing of logos for balloons?
We do provide printing of balloons. Do contact us for further details. Please read terms and conditions for printing services.
Setup & Decoration Services
- Do you provide decoration services?
We provide decoration services for parties, weddings, and all other corporate and private functions. Do contact us for on-site survey and quotation for all decoration services. Terms and Conditions apply.
- Do you print banners and posters?
We are able to design, and print banners and posters to your specifications. Please contact us for quotations. Terms and Conditions apply.
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